Are big law firms hurting themselves by being too soft with clients?

Should law firms refuse to hand over time-entry data to clients when working on a fixed fee?

As service providers in an ultra-competitive market, lawyers are at their clients’ beck and call. I’m sure every partner reading this story will have had to cancel at least one family engagement due to an urgent client request.

But are firms too quick to satisfy their clients’ every whim? It’s a question raised by a recent article in The American Lawyer, which pondered whether law firms should refuse to hand over time-entry data to clients when working on a fixed fee.

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