"Satisfaction is a nebulous concept, but if we are to have any chance of improving it, we must first make efforts to quantify it" - Farrers’ Jonathan Haley sets out how his firm aimed to measure and improve staff satisfaction
May 24, 2012 at 07:03 PM
1 minute read
The original version of this story was published on Legalweek
Farrers’ Jonathan Haley sets out how his firm aimed to measure – and improve – staff satisfaction
Motivated and engaged fee earners and support staff are critical to a law firm’s business. Yet many firms are surprisingly bad at proactively promoting internal stakeholder satisfaction.
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