Skill shortages are escalating, according to a recent resourcing and talent planning survey by the CIPD. Over four-fifths of respondents felt that competition for talent has increased over the past two years. Forward thinking law firms have come to realise that technology will be a key differentiator when it comes to attracting and retaining the best talent in law firms – and to embedding clients firmly within the business.
Law firm clients are driving demand for collaboration underpinned by technology. Clients want information on time, in real time and they want to know what is going on all the time. They expect cloud collaboration and shared access to data. They do not want to have to spend time calling their lawyers and asking them for simple information and updates. Law firms who want to keep these clients will have to meet their expectations.
