What is your most important area of innovation and why?
We’ve developed a new range of legal resource solutions to enhance legal support within a very competitive cost model: ‘Spotlight’ flags the legal and commercial risks in routine contracts and gives sample drafting amendments to improve the position; ‘Blueprint’ supports the production and maintenance of key contract templates for clients; and ‘Convergence’ uses technology for managing big ticket sourcing transactions, including all the associated tools and documents.
What legal market development most excites you?
The development of alternative legal providers and how they complement the provision of legal services delivery. Clients have many different types of work and they need to decide what they outsource, and to whom. Whether it is strategic or specialist work appropriate for a traditional law firm like ours, or whether it is overflow/repeat work appropriate either for us (using one of our new resource solutions products) or a legal process outsourcer; it’s the choice that creates the opportunity and excitement.
Clients scored Shoosmiths highest for:
1. Quality of legal advice
2. Commercial approach and understanding of my business
3. Quality of service delivery (reliable, practical, dependable service including consistency across network)
