Some spend hundreds of million a year on legal services, while many more expect to increase their expenditure next year rather than reduce it. For the money they spend, quality matters: 95% of them rate service delivery and legal advice as the most important factors. But when it comes to value for money, more than a third are dissatisfied.
They are the general counsel and heads of legal departments in 900 companies surveyed by Legal Week Intelligence for the Best Legal Advisers Report (previously known as the Client Satisfaction Report).
