James Mayer, senior analyst at Legal Week Intelligence, pores through the findings of this year’s Client Satisfaction Report
After 10 years of canvassing the views of clients across the globe on their legal service providers, two universal findings reliably ring true: lawyers are only as good as the advice they give and clients want more for less. The good news for firms in 2013 is that they have collectively managed to maintain client satisfaction levels despite sustained pressure from clients to keep their bills down.
