It has never been more important for law firms to improve their client satisfaction levels. In the current environment, in-house lawyers are under huge pressure to reduce costs and law firms must stretch every sinew to differentiate themselves from their rivals and demonstrate the value of their business. Clients, in turn, are becoming more scientific in their approach to instructing outside counsel and less patient with those firms that fail to reach the required benchmark in every aspect of their service, whether it is the quality of legal advice, responsiveness, billing transparency or price. What do your clients think of your competitors? What do they think of you?
The study Now in its eigth year, the Legal Week Intelligence Client Satisfaction Report is the industry benchmark of law firms, providing the UK's and Europe's leading law firms with the information...
Over a third of all the lawyers CMS has promoted to partnership are women
Head of non-contentious financial services regulation Bob Penn will join the US firm after 17 years at Allen & Overy
Eversheds has promoted 26 new partners, up 18% on last year's 22-strong round
China expansion, lockstep and business services review on Linklaters' agenda as Moore passes 100-day mark
Firm brings in Deloitte to review its business services function as managing partner Gideon Moore sets out his aims
Monica Burch is set to return to the firm in September as a part-time consultant