Client Satisfaction Report 2009

In the current economic climate, it has never been more important for law firms to improve their client satisfaction levels. It is crucial for firms to anticipate, and match the buying behaviour of their corporate clients. How important is cost in the financial services sector? What kind of value-added service has become more important this year? What do our clients think of our competitor firms?

The Legal Week Intelligence Client Satisfaction Report, now in its 6th year, is both a market trends report and an opportunity to probe an area of particular concern. We cover the full range of decision-makers from private to public sectors and the UK and Europe's leading companies.

Research methodology

• Focusing on the FTSE 100, 250, Small Cap, AIM & the 100 largest privately-held businesses
• This year we will also capture the views of the leading European companies from the FTSEurofirst 300 as well as legal heads in the public sector
• The heads of legal at each institution will be sent a link to an online survey with follow-up telephone interviews

For more details contact Paul Birk on 0207 316 9864 or email paul.birk@incisivemedia.com.

Click here to view further details of the Legal Week Client Satisfaction Report 2009

Testimonials
"Legal Week Intelligence is an incredibly respected brand."
Mike Gannaway
Director of Business Development
Denton Wilde Sapte

"The report was a valuable tool - saving us much time, effort and expense by bringing together information on all industries and practice areas in relation to the FTSE 100 and particularly AIM. This has helped us focus our efforts and see where we are making the most progress by the positive comments from clients."
Susanne Sidwell
Marketing Manager
Morgan Lewis

"The survey provides us with detailed comparative information which helps us to evaluate our service performance. It contains a wealth of up to date intelligence and analysis on the legal services marketplace."
Geoff Harrison
Head of Client Relationship Management
Eversheds

"The Legal Week Survey provides exceptionally valuable intelligence and "benchmarking" data to keep us up to date with what clients expect and how law firms are performing against those expectations. It is an example of what has been best practice, in terms of client research, in other sectors for many years, now being adopted by the most progressive law firms."
David Worskett
Commercial Development Director
Bevan Brittan