It has never been more important for law firms to improve their client satisfaction levels. In the current environment, in-house lawyers are under huge pressure to reduce costs and law firms must stretch every sinew to differentiate themselves from their rivals and demonstrate the value of their business. Clients, in turn, are becoming more scientific in their approach to instructing outside counsel and less patient with those firms that fail to reach the required benchmark in every aspect of their service, whether it is the quality of legal advice, responsiveness, billing transparency or price. What do your clients think of your competitors? What do they think of you?
The study Now in its eigth year, the Legal Week Intelligence Client Satisfaction Report is the industry benchmark of law firms, providing the UK's and Europe's leading law firms with the information...
With firms under more pressure than ever to offer value and efficiency, this online hub brings together news, features and opinion on the latest developments in service provision to in-house legal teams...
Magic circle firms advise as Republic of Cameroon issues its first ever Eurobond
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Firms advise either side of a deal for Chinese company to buy the second-largest power producer in Malaysia
Anglo Australian firm called up to help on first deferred prosecution agreement with financial regulator since system's introduction