It has never been more important for law firms to improve their client satisfaction levels. In the current environment, in-house lawyers are under huge pressure to reduce costs and law firms must stretch every sinew to differentiate themselves from their rivals and demonstrate the value of their business. Clients, in turn, are becoming more scientific in their approach to instructing outside counsel and less patient with those firms that fail to reach the required benchmark in every aspect of their service, whether it is the quality of legal advice, responsiveness, billing transparency or price. What do your clients think of your competitors? What do they think of you?
The study Now in its eigth year, the Legal Week Intelligence Client Satisfaction Report is the industry benchmark of law firms, providing the UK's and Europe's leading law firms with the information...
The UK arm of the CMS organisation reported a turnover of £263m last year while profits also climbed
Magic circle firm wins mandate to advise the Japanese beer brand on its bid to acquire two of SAB Miller's European beer brands
Berwin Leighton Paisner senior associate Adam Jamieson on the insight he gained from a secondment to the Financial Conduct Authority
Firms are increasingly turning to partners to finance the business - and then taking longer to pay them back
US, Asia and Africa on the agenda as former CMS UK managing partner Duncan Weston discusses his new global role