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Employee Satisfaction Survey 2011

Author: Legal Week |

28 Jul 2011 | 10:05

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In a professional services environment, people issues carry great strategic weight. Fee earners represent a law firm's stock in trade. In essence, they are the firm's only source of sustainable competitive advantage. Yet law firms have had a chequered history when it comes to staff retention. This study will examine 37 performance dimensions which will provide you with a robust analysis of employee engagement levels within your firm. The survey will also identify the motivations of the country's top assistants and explore how well those needs are being met in the current climate. The report, with analysis from our expert panel, will provide you with a powerful HRM tool to improve staff retention and enable you to benchmark your firm against your closest competitors.

The study

Now in its eighth year, this report will concentrate on assistants and associates at the UK top 100 and the 10 largest international/US firms in London. They will be asked about the most important factors affecting their working lives and how their expectations are being met at their current firms. How has their law firm brand fared after the the recession and during any restructuring, and which other brands have done better.


Firms will be assessed with a series of questions covering the following areas:

  • Professional - quality of work, quality of clients they are working with and the reputation of their team
  • Personal - What do they make of their work/life balance? How well do they get on with partners? Where do they see themselves in five years' time?
  • Management - looks at the effectiveness of immediate management as well as recognition and praise for achievement
  • Career and development - covers areas such as partner prospects, skills training, empowerment and the levels of responsibility
  • Salary and benefits - includes bonus arrangements as well as other core benefits

For further information on the 2010 report, please contact Paul Birk on 020 7316 9864 or email paul.birk@incisivemedia.com

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