Now in its fifth year, this study captures the views of senior decision-makers at UK listed and private companies on the legal services market, the amount of work they are looking to outsource and what they think about their main external legal advisers. This year, we have a record number of responses with a 56% coverage of FTSE 100 respondents and we have an additional focus on what they really want from their advisers. We also highlight the issues that will keep general counsel awake at night over the next 12 months and the firms they admire that are not currently on their panels and why firms are removed from panels.
Client Satisfaction Report 2008 - FTSE/AIM/Private
· 56% of FTSE 100
· 17 legal service criteria
· 5 years of Client data
· 5 years of Competitor law firm data
· Key issues for heads for legal in 2009
The results will be featured primarily in 3 performance league tables – London, Regional/National and International firms.
Please click here to read the executive summary of the 
FTSE AIM Client Satisfaction Report
For further information on your firms results or to order your copy please contact Paul Birk at paul.birk@legalweek.com or call 0207 316 9864
Testimonials
"Legal Week Intelligence is an incredibly respected brand."
Mike Gannaway
Director of Business Development
Denton Wilde Sapte
"The report was a valuable tool - saving us much time, effort and expense by bringing together information on all industries and practice areas in relation to the FTSE 100 and particularly AIM. This has helped us focus our efforts and see where we are making the most progress by the positive comments from clients."
Susanne Sidwell
Marketing Manager
Morgan Lewis
"The survey provides us with detailed comparative information which helps us to evaluate our service performance. It contains a wealth of up to date intelligence and analysis on the legal services marketplace."
Geoff Harrison
Head of Client Relationship Management
Eversheds
"The Legal Week Survey provides exceptionally valuable intelligence and "benchmarking" data to keep us up to date with what clients expect and how law firms are performing against those expectations. It is an example of what has been best practice, in terms of client research, in other sectors for many years, now being adopted by the most progressive law firms."
David Worskett
Commercial Development Director
Bevan Brittan
